IT Help Desk Specialist

Position Summary:

A successful IT Help Desk Specialist at TTX will be responsible for first line troubleshooting of user calls and IT help tickets.  In addition, you will assist in maintaining the functionality of the computer workstations, mobile devices and associated user software within the office building and for our field crews. A working knowledge of basic computer hardware, mobile devices, phone systems, printers, time clocks, as well as basic user software is a must.  As one of only a few IT staff members on our team, you’ll need to wear many hats and work with many different styles of people and departments.  A positive “can help” attitude and a love for service, problem solving & troubleshooting is a must.

General Responsibilities:

  • Offer daily operations and systems support to users both in-house and in the field

  • Complete documentation as needed within the IT documentation software

  • Train users in software or IT use as needed

  • Support other members of the team on various system projects as needed

  • Work with outside companies/support personnel as needed

  • Continue to further knowledge base through study and various forms of education

  • Travel as needed to satellite facilities

  • Strong troubleshooting skills


  • High School diploma required, related post-secondary education preferred

  • Ability to work independently and manage multiple projects at once

  • Organizational skills to manage issues and help tickets from start to finish

  • Meet deadlines and manage stress effectively

  • Strong sense of discretion and confidentiality

  • Experience with Windows 10, IOS, Microsoft Office 365 programs

  • Comfort level in teaching other users in many areas of technology and various software platforms