Service Engineer

Reports to: System Services Manager

Position Summary:

The Service Engineer is responsible for supporting our customers and their systems after installation and start-up. They must continue to carry the TTX values throughout their relationships with customers ensuring each issue is resolved to the best of our abilities.

General Responsibilities
  • Approve all drawings released to the shop as well as the contents of all prints in production for jobs assigned.

  • Approve all material requisitions and ensure long lead time items are purchased in a timely manner.

  • Manage material and labor budgets for jobs

  • Develop and maintain professional working relationships with customers.

  • Develop and approve all required engineering documentation including operation manuals, maintenance manuals, recommended spare parts lists, etc.

  • Work closely with fabrication personnel to complete the project.

  • Manage the fabrication phase of the project to ensure continuity with the contract and design specifications, ensuring the final drawings reflect the end product.

  • Support field personnel by providing phone support, additional materials, updated prints, etc.

  • Site visits for evaluation and preparation, equipment review during installation, as required.

  • Maintain communication and relationships with key customer representatives.

  • Generate and communicate potential sales leads to TTX Management.

  • Resolve problems and issues as they arise.

  • Support the Engineering Services Manager and the Field Installation Supervisors as necessary.

  • Research and prepare customer quotes, pricing and delivery dates for customer requested machine repairs and upgrades.

  • Work closely with engineering, manufacturing, and field installation to process customer orders and complete field installation.

  • Support customers and work with engineering/manufacturing to resolve warranty issues during the new machine warranty period.

Requirements:
  • 3 - 5 years of mechanical design

  • Bachelors degree in Mechanical Engineering or related field, or equivalent work experience

  • Basic understanding of AutoCAD and SolidWorks

  • Ability to travel as position requires

  • Possess an assertive, self-driving attitude