Reports to: System Services Manager
The Service Engineer is responsible for supporting our customers and their systems after installation and start-up. They must continue to carry the TTX values throughout their relationships with customers ensuring each issue is resolved to the best of our abilities.
Approve all drawings released to the shop as well as the contents of all prints in production for jobs assigned.
Approve all material requisitions and ensure long lead time items are purchased in a timely manner.
Manage material and labor budgets for jobs
Develop and maintain professional working relationships with customers.
Develop and approve all required engineering documentation including operation manuals, maintenance manuals, recommended spare parts lists, etc.
Work closely with fabrication personnel to complete the project.
Manage the fabrication phase of the project to ensure continuity with the contract and design specifications, ensuring the final drawings reflect the end product.
Support field personnel by providing phone support, additional materials, updated prints, etc.
Site visits for evaluation and preparation, equipment review during installation, as required.
Maintain communication and relationships with key customer representatives.
Generate and communicate potential sales leads to TTX Management.
Resolve problems and issues as they arise.
Support the Engineering Services Manager and the Field Installation Supervisors as necessary.
Research and prepare customer quotes, pricing and delivery dates for customer requested machine repairs and upgrades.
Work closely with engineering, manufacturing, and field installation to process customer orders and complete field installation.
Support customers and work with engineering/manufacturing to resolve warranty issues during the new machine warranty period.
3 - 5 years of mechanical design
Bachelors degree in Mechanical Engineering or related field, or equivalent work experience
Basic understanding of AutoCAD and SolidWorks
Ability to travel as position requires
Possess an assertive, self-driving attitude